FAQ


PAYMENT

How do I pay for my order? Is it secure?
Our checkout process uses Shopify Payments or PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as Shopify or PayPal. 

We accept Visa, Mastercard, Discover, American Express and Diners Club which adds another layer of protection. So all in, your order and your information is super secure!

SHIPPING

What is this store's shipping costs?

We ship for PR & US for only $3! The rest of the world has a shipping cost of $10.

    AFTER ORDERING

    What is this store's returns & exchanges policy?

    We offer a 48 hours returns & exchanges policy after the order has been delivered. If you would like to return or exchange your product just email us and we will provide you with a return address. Please note, you are responsible for return costs. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges or returns must be APPROVED by Kathalía's team before they are shipped.